Luck7 Privacy Policy – Player Data Protection in Malaysia

1. Information We Collect

Luck7 collects your personal information through several means while you use our platform. The type of information collected depends on how you interact with the platform and the services you use.

Information you provide directly:

• Full name, date of birth and identity card or passport number for identity verification (KYC) purposes.
• Email address and mobile number for communication and account verification purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Delivery address where applicable for any physical prizes or rewards programmes.
• Information you provide to the customer support team when seeking assistance.

Information collected automatically:

• IP address, device type, operating system, and browser type used.
• In-platform activity records including games played, total wagering amounts and session duration.
• Cookie data and similar tracking technologies that help us understand how you use the platform.
• General location information based on IP address for security and compliance purposes.
• Error logs and technical performance data to help us troubleshoot platform issues.

2. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. luck7 does not use your data for any purpose unrelated to the provision of platform services. The following are the primary purposes for which your data is used:

3. Sharing Information with Third Parties

Luck7 understands that your trust is the foundation of our relationship. We do not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share your information with certain parties:

• Payment Service Providers: Information required to process deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost and GrabPay is shared with the respective providers only to the extent necessary.
• Licensed Game Providers: Basic game data is shared with third-party game providers to ensure session continuity and accurate game records.
• Platform Analytics Services: Aggregated and anonymised data is used to understand platform usage patterns for improvement purposes.
• Authorities and Regulatory Bodies: luck7 will disclose the required information to lawful authorities when required by law, court order, or valid legal process.
• Fraud Prevention: In cases suspected to involve fraud or money laundering, relevant information may be shared with recognised fraud prevention agencies.

All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.

4. Data Security and Protection

Your data security is a responsibility we take extremely seriously. luck7 implements multiple layers of technical and organisational protection to safeguard your personal information from unauthorised access, loss or disclosure:

• End-to-End Encryption: All communications between your browser or app and luck7 servers are protected by 256-bit SSL/TLS encryption that meets current security standards.
• Internal Access Controls: Access to player data among luck7 staff is governed strictly by the "need-to-know" principle, with every access recorded in an audit log.
• Continuous Monitoring: Our systems are monitored 24 hours a day to detect any suspicious activity or unauthorised access attempts.
• Secure Data Backup: Data is backed up on a regular basis and stored in separate, secure locations to ensure service continuity.
• Security Testing: luck7 conducts regular penetration testing and vulnerability assessments to ensure our systems remain up to date against the latest security threats.

5. Cookies and Tracking Technologies

Luck7 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use various types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your settings and preferences such as display language and interface layout for a more personalised experience.
• Analytics Cookies: Helps us understand how players use the platform so we can make targeted improvements.
• Security Cookies: Used to detect and prevent fraudulent activity and monitor security threats in real time.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6. Data Retention Period

Luck7 does not retain your personal data for longer than necessary for the purposes stated in this policy, unless a longer retention period is required or permitted by law. Generally:

• Active account data is retained for the duration your account remains active, plus any period required for legal compliance following account closure.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with financial reporting requirements and anti-money laundering legislation.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Anonymised analytics data may be retained indefinitely as it cannot be linked to any specific individual.

7. Your Rights as a Player

Luck7 recognises and respects your rights regarding your personal data. You have the right to:

To exercise any of the rights above, please contact the luck7 customer support team via Live Chat, available 24/7. We will respond to your request within a reasonable timeframe in accordance with applicable legal requirements.

8. Children's Privacy

The luck7 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If we discover that data has been collected from a person under the age of 18, the account will be terminated immediately and all associated data will be deleted without delay. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

9. Privacy Policy Amendments

Luck7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or the latest legal requirements. You will be notified of any material amendments via an in-platform notification or email at least 14 days before the changes take effect.

We encourage you to revisit this page periodically to stay informed about how we handle your personal data. The latest update date will always be clearly displayed at the top of this document.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our data protection team. We are committed to addressing all privacy-related enquiries seriously and in a timely manner.

You can reach us via Live Chat within the platform or by emailing us at [email protected]. Our team is available 24 hours a day, 7 days a week to assist you.